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Using the Tone Scale for Effective Communication
The Tone Scale
Tone Scale Chart
Emotions in the Workplace
Video (46:25)
More About Each Tone Level
Apathy
Grief
Fear
Covert Hostility
Anger
Antagonism
Boredom
Conservatism
Strong Interest
Enthusiasm
Identifying Tone
Chronic vs Social Tone
Chart of Human Evaluation
Practicing Tone Scale Level 1
Clip 2
Clip 3
Clip 4
Clip 5
Practice Tone Scale Part 2
Clip 1 (0:26)
Clip 2 (0:12)
Clip 3 (0:22)
Clip 4 (0:10)
Clip 5 (0:07)
Clip 6 (0:17)
Clip 7 (0:21)
Clip 8 (0:21)
Handling People on the Tone Scale
Uses of the Tone Scale
Handling Others
Exercises
Anger
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